Question 1

How long does production take?

Accepted Answer

Every item is printed on-demand. Production typically takes 2–5 business days before shipping.

Question 2

How long does shipping take?

Accepted Answer

Domestic U.S. shipping takes 3–7 business days after production. Total time from order to delivery is usually 5–12 business days.

Question 3

How do I track my order?

Accepted Answer

You'll receive a tracking link by email once your order ships. You can also visit our Order Tracking page and enter your order number and email.

Question 4

What is your return policy?

Accepted Answer

Because every item is made-to-order, we don't accept returns for buyer's remorse or wrong size. We will replace any item that arrives damaged, defective, or printed incorrectly.

Question 5

Can I exchange a wrong size?

Accepted Answer

Unworn items can sometimes be exchanged within 14 days of delivery for a re-print at a discounted rate. Email support@americanshirts.store with your order number.

Question 6

How do I find the right size?

Accepted Answer

Our Size Guide includes measurements for every shirt, hoodie, and sweatshirt. Our garments run true-to-size in U.S. unisex fits.

Question 7

What is the print and product quality like?

Accepted Answer

We use premium ring-spun cotton blanks and DTG (direct-to-garment) printing for soft, durable prints that hold up wash after wash.

Question 8

Do you ship internationally?

Accepted Answer

Yes. International orders typically arrive in 10–20 business days. Customs fees and import duties are the buyer's responsibility.

Question 9

My item arrived damaged — what do I do?

Accepted Answer

Email support@americanshirts.store within 14 days of delivery with photos of the damage and your order number. We'll replace it at no cost.

Question 10

My package is lost or hasn't arrived — what now?

Accepted Answer

If tracking hasn't updated in 7+ business days, contact us. We'll open a carrier investigation and reship if confirmed lost.

Question 11

Can I cancel or change my order?

Accepted Answer

Orders can be canceled or modified within 6 hours of placement. After that, production has typically started and the order is locked.

Question 12

Where are your shirts printed?

Accepted Answer

All apparel is printed and shipped from facilities inside the United States.

Frequently Asked Questions