Returns & Refunds
Returns & Refund Policy
Because every item is made-to-order specifically for you, our return policy is tailored to print-on-demand. Here's how we make it right.
Our promise
If something is wrong with your order — damaged, defective, misprinted, or the wrong item — we'll replace it free of charge. No long forms, no fuss.
Returns for buyer's remorse or wrong size
Since each shirt is printed only after you order it, we don't accept returns for change-of-mind or for ordering the wrong size. Please consult our Size Guide carefully before purchasing.
Damaged or defective items
If your item arrives damaged, defective, or with a printing error, email support@americanshirts.store within 14 days of delivery with:
- Your order number
- A clear photo of the issue
- A short description of the problem
We'll send a free replacement, no return shipment required.
Wrong item received
If we shipped the wrong product, size, or color, we'll send the correct item free of charge. Email us within 14 days with your order number and a photo of what arrived.
Exchanges
Unworn items may be exchanged within 14 days of delivery for a re-print at a discounted rate. Email us first to request approval before sending anything back.
Refund process
Where a refund is appropriate (e.g. an order we can't fulfill), refunds are issued to the original payment method within 5–10 business days of approval.
How to request a return or replacement
- Email support@americanshirts.store with your order number and photos.
- We'll review and respond within 1 business day.
- If approved, your replacement enters production immediately.